App SMS

This screen configures the SMS the platform sends on its own behalf. In practice it has one use, and it is an important one: second-factor codes.

Providers

As with the space setting, three providers come ready and all can be configured at once; messages go out through whichever is marked Is Default.

Column	Description
Provider	twilio, netgsm or dataport
Username	The user name (netgsm, dataport)
Account SID	The account identifier (twilio)
Twilio Number	The sending number (twilio)
Header	The approved sender header (netgsm)
Account Number	The account number (dataport)
Is Default	The provider messages go out through

The columns are the union of all three providers’ fields, so not every one is filled on every row. For the field detail see SMS Settings.

OTP goes out from here

When a user’s OTP Type is sms, the sign-in verification code is sent through the provider on this screen — not through the space’s SMS setting.

The direct consequence: if this configuration is broken, users with SMS second-factor cannot sign in. A working space SMS setting will not save them.

No code goes to an unconfirmed number

If an account’s phone was changed by somebody other than its holder, that account’s SMS-OTP sign-in is refused until the holder confirms it — the code is not sent to an unconfirmed number. Detail: Space Users.

Related

• SMS Settings — sending at space level, and the field detail
• App Email — the e-mail equivalent