App Email

This screen configures the mail the platform sends on its own behalf: the account setup link, password resets, and second-factor codes sent by e-mail.

How it differs from the space setting

The two screens carry the same fields but send different mail:

	App Email	Email Settings
Scope	The whole installation	One space
What it sends	Account setup, password resets, OTP codes	Alarm notifications, scheduled reports, script mail
Who it reaches	Someone who may not have signed in yet	The space’s users and contacts

If a new user cannot get their setup mail, look here

This is the commonest confusion. When a user does not receive their account setup link, or an OTP code does not arrive, the problem is here — not in the space’s e-mail setting. The reverse holds too: when alarm notifications stop, look at the space setting rather than this one.

The logic: a setup mail goes out before the user has entered any space. At that moment there is no answer to “which space’s setting applies”, so it needs a configuration of its own.

Fields

Field	Description
Auth Type	Basic or OAuth2
SMTP Host / SMTP Port	The mail server
Protocol	The transport: SMTP, SMTP_TLS or SMTPS
From Address	The sending address
Username / Password	The credentials

The password is not shown back; only whether it is set. With OAuth2, the client id, client secret, refresh token and endpoints take its place — detail on the Email Settings page.

An Audit block below shows who changed the record and when.

Related

• Email Settings — sending at space level
• App SMS — the SMS equivalent
• Login Page — the language of account mail